Privacy policy

Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how Makree Ltd, trading as LumeTune ("we", "us"), collects, uses and shares your personal information when you visit getlumetune.com or buy from us. We are the data controller of your personal information.

Information we collect

  • Contact and order details: name, email, phone number, billing and shipping address, items ordered.
  • Payment information: processed securely by our payment providers (such as Shopify Payments and PayPal). We do not store your full card details.
  • Communications: messages you send us, including photos you share about an order.
  • Device and usage information: IP address, browser, device type, pages viewed and how you interact with the site, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your order, handle returns and provide customer support.
  • To send order and shipping updates.
  • To send marketing emails, only where you have agreed or where the law allows. You can unsubscribe at any time.
  • To run and improve our website, prevent fraud and keep the site secure.
  • To measure and improve our advertising, including on Meta (Facebook and Instagram), where you have consented to the relevant cookies.
  • To comply with our legal obligations (for example, tax and accounting records).

Legal bases (UK/EU visitors)

We process your data to perform our contract with you (your order), on the basis of our legitimate interests (running and securing our store, preventing fraud), with your consent (marketing and non-essential cookies), and to meet legal obligations.

Who we share information with

  • Shopify, which hosts our store (Shopify Privacy Policy).
  • Payment providers, fulfilment partners and shipping carriers, so we can take payment and deliver your order.
  • Email, analytics and advertising providers (for example Meta), in line with your cookie choices.
  • Authorities, where required by law.

We do not sell your personal information.

International transfers

Our service providers and fulfilment partners may process your information outside the UK, including in the United States and China. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Cookies

We use essential cookies to make the store work and, with your consent, analytics and advertising cookies. You can change your choices using the cookie banner or your browser settings.

How long we keep data

We keep order records for as long as required for tax and accounting purposes (usually up to 6 years), and other data only as long as needed for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct, delete or move your data, to object to or restrict processing, and to withdraw consent. US residents may have similar rights under state privacy laws. To make a request, email info@getlumetune.com. UK residents can also complain to the Information Commissioner's Office (ico.org.uk).

Children

Our store is not intended for children under 16, and we do not knowingly collect their personal data.

Changes

We may update this policy from time to time. The "Last updated" date shows the latest version.

Contact

Makree Ltd (trading as LumeTune), 128 City Road, London, EC1V 2NX, United Kingdom — info@getlumetune.com